Semrush is a popular SEO and digital marketing tool used by many professionals. However, there may come a time when you need to cancel your subscription.
But before you start the process, you should know that canceling a Semrush subscription is not just a single-click process. That’s why new users might require a helping hand for this process.
This guide will walk you through the process step-by-step, ensuring you can cancel your subscription with minimal hassle.
Before You Cancel Your Semrush Account
Before you hit that cancel button, there are a few important steps you should take to ensure you don’t lose valuable data or face unexpected charges.
1. Export Your Data
First things first, you’ll want to save any important data you’ve collected using Semrush. This might include keyword research, backlink profiles, or site audit results. Exporting this data ensures you’ll have access to it even after your subscription ends.
To export your data, look for an export option for each tool you’ve used. Most Semrush tools allow you to download data in CSV or Excel format. Don’t forget to check your projects and campaigns for any custom reports or dashboards you’ve created.
2. Review Your Projects And Campaigns
Take a moment to go through all your active projects and campaigns. Make note of any ongoing tasks or scheduled reports. You might want to complete these before canceling or at least have a plan for how you’ll handle them without Semrush.
3. Review Your Billing Cycle
Check when your next billing date is scheduled. Understanding your billing cycle will help you time your cancellation to avoid any unexpected charges. Remember, Semrush bills in advance, so you’ll want to cancel before the next billing cycle begins if you don’t want to be charged for another month.
How To Cancel Semrush Subscription? (Step by Step Guide)
Now that you’ve prepared, let’s dive into the actual cancellation process. Semrush doesn’t make it easy to find the cancel button, so follow these steps carefully:
Step 1. Log into your Semrush account and go to the Subscription Info page.
Step 2. Look for your current plan status, which should say “Active.” Click on this.
Step 3. You’ll see a “Contact Us” option. Click on this – there’s no direct “Cancel Subscription” button.
Step 4. Semrush will offer you a personal product training session. Decline this offer if you’re sure about canceling.
Step 5. Next, you’ll be shown offers to try other Semrush tools. Again, decline these if you’re set on canceling.
Step 6. You’ll then need to complete a short survey about why you’re canceling. Answer the four questions honestly.
Step 7. After the survey, you’ll need to enter your account email. This step is to verify your identity.
Step 8. Check your email inbox. Semrush will send you a message with the actual “Cancel Subscription” button.
Step 9. Click the cancellation link in the email to finally cancel your subscription.
Double-check that your subscription status has changed to “Inactive” on the Subscription Info page. This process might seem unnecessarily complex, but stick with it. You’ll get there in the end!
What Happens After Canceling A Semrush Subscription?
After you’ve successfully canceled your subscription, you might wonder what happens next. Here’s what you can expect:
Firstly, you’ll still have access to all the tools included in your subscription until the end of your current billing cycle. This means if you canceled mid-month, you can continue using Semrush until the month ends.
If you were using the Guru or Business plan, Semrush will save your data for 30 days after cancellation. This is handy if you change your mind or realize you need to access something you forgot to export.
Do I Get A Refund For Canceling My Semrush Subscription?
Getting a refund from Semrush depends on your specific situation. If you’re a new subscriber and you cancel within 7 days of your initial purchase, you’re likely to receive a full refund under Semrush’s 7-day refund policy.
However, if you’ve been a subscriber for longer than 7 days, or if this isn’t your first subscription, you probably won’t get a refund. Semrush’s policy is generally not to offer refunds for partial months or for subscriptions canceled after the 7-day window.
If you believe you have a special case, it’s worth reaching out to Semrush’s customer support team. They might be able to help in certain situations, though there are no guarantees.
Alternatives To Canceling Semrush Subscription
If you’re on the fence about fully canceling your Semrush subscription, there are a few alternatives you might want to consider:
- Downgrade Your Account: If cost is a concern, you could switch to a lower-tier plan. This way, you retain access to core features at a lower price point.
- Remove Additional Add-ons: Semrush offers various add-ons that can increase your subscription cost. Review these and remove any you’re not actively using.
- Contact Customer Support: If you’re facing specific issues with Semrush, reach out to their support team. They might be able to offer solutions or even special arrangements to keep you as a customer.
- Use Semrush’s Free Tools and Resources: Semrush offers some free tools and a 14-day free trial (our exclusive offer) for new users. If you’re not ready to commit to a paid plan, these options let you access basic features without cost.
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Conclusion: Follow 9 Simple Steps To Cancel Semrush Subscription!
Canceling your Semrush subscription might not be as simple as clicking a single “cancel” button, but with this guide, you should be able to navigate the process smoothly. Remember to export your data, time your cancellation wisely, and consider alternatives if you’re not entirely sure about ending your subscription.
While Semrush’s cancellation process could certainly be more straightforward, it’s important to approach it calmly and methodically. By following these steps and understanding what to expect, you can ensure a hassle-free transition away from the platform if that’s what you decide is best for your needs.
Whether you’re moving to a different tool or taking a break from advanced SEO software, make sure you have a plan in place for your digital marketing efforts post-Semrush. And who knows? You might find yourself back as a Semrush user in the future, armed with a better understanding of how to make the most of this powerful platform.
